01935 592701 / 07771 884699

Willclean carpet and upholstery cleaners respect the privacy of our visitors, users & customers. By using our website you are accepting our practices as described.

Information we collect: We may collect information that can identify you, eg your name, email address, and any other information that does not identify you. Information you provide: We may collect information you provide us by website submissions, e-mail, text or telephone. This could include name, address, contact details, payment method, gender, age and other information.

About others: We may also store information about others that you supply to us for the sole purpose of our business.

Information collected automatically by third parties: We can access information via our internet server which tells us your IP address, browser type, language, viewing times, which track use of our website the purpose of which is to customize the carpet and upholstery cleaning services we can offer. Our internet server (1and1) may use tracking technologies to collect information about users who view this website, We not supply any information to 1and1.

Third Party Websites: At various places on our website are links to external sites which may or may not operate under this privacy policy, please note we are not responsible for the policies of those sites and therefore recommend you consult their policy.

How we use collected information: *To deliver products and services you request. *Supply customer support. *Perform research and analysis of our website. *To contact you by phone, text, email about our products and services. *To enforce our terms and conditions. *Manage our business.

Who we share your information with: We do not share your personal information with outside agencies. We keep all information you provide confidential and for the sole purpose it was intended.

How we protect you information: We take all measures (physical, electronic, procedural) to safeguard any information you provide. Only the owners have access to the information and for the sole purpose of business functions. Also we use electronic safeguards (firewalls etc) to prevent unauthorized access

We want you to feel confident using our website, however, no system can be completely secure. Although we take steps to secure your information, we can not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure.

Terms and Conditions For work

1: Payment for work done is to be made on the day or by prior arrangement. In the event we have to chase up payment then we reserved the right to charge £10 per phone call per week for chasing up late payments.

2: Should we turn up at an agreed date and time to carry out work, and either no one is present to allow the work to be done, or the work is cancelled/postponed by the customer to another date, then £50 per hour to cover time and travel will be added to the initial cost to cover those losses for that day.

3: Following on from above, 50% of the agreed job cost plus the loss charge mentioned above (none refundable) will need to be paid into our account before a new date/time is agreed for the work.

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